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Introduction 1

Growing Forward 1
Thriving in Turbulent Times 4
What’s New? Wrong Question.
What Matters Is What Works 5
Shaped by our Experience:
Where I Am Coming From 6
All Aboard for the City Tour 9
What Sets This Book Apart 10
Wit Happens 12
Part One Shift Happens 14

I Winds of Change: Life Blows On 15

The Change Paradox: Déjà Vu All Over Again 18
Blowing or Growing in the Winds of Change 21
I Predict...More Unpredictability 23
Life Isn’t Fair 28
Thrive on Turbulence by Growing for It 30
Part Two The “Real” of Life 33

II Reality Check 34

Quantum Mechanics: Now What’s the Real World? 38
Playing Our Strings 42
Life is an Optical Illusion 45
Range of Reality: Choosing the
Best or the Worst of Times 48
Part Three Real Choices 54

III Wallow, Follow, or Lead 55

WFL: Which Framing Level? 58
WFL Model: Which Framing
Level? 60
Payoffs of Taking the Lead 64
Cognitive Psychology: Choosing
Our Reality 66
Explanatory Style: Don’t P and
Should Yourself 69
Positive Psychology and Happiness 72
Hardiness and Resilience: When Giving in Can Give Us a Lift 76

IV Bogged Down: When We Wallow

in the Swamp 79
Deadly Diseases: Victimitis Virus and Pessimism Plague 83
The Fear Factor: Dark Energy from the Dark Side 86

V Wallow Words: The Tempting Ten 90
1. I Am Not a Born Leader 91
2. I Don’t Have the Authority 93
3. I Am Overloaded and
Overwhelmed 94
4. I Am Avoiding the Moose-on-the-Table 96
5. The Bad News Is Getting
Me Down 99
6. I Want More Stuff 100
7. I Am Too Busy to Learn 102
8. I Can’t Let Anyone See My Mistakes 103
9. I Carry Anger and Resentment 104
10. We Don’t Communicate 106
Part Four Lead to Succeed 108

VI We All Need to Lead: Leadership Is Action: Not a Position 109

My Great Kidney Adventure 112
Emotional Intelligence: The
Leading Edge 114
Emotional Competence
Framework 118

VII For the L of It: Living and Leading

Above the Line 121
Possibility Thinking: Spreading
Hope and Optimism 122
Encouraging, Supporting, and
Helping 123
Reflecting, Renewing, and
Refocusing 125
Three Questions at Our
Leadership Core 126
Smartening Up: Boosting Emotional Intelligence 128
Living in the Leadership
Gray Zone 130

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